Refund policy
Return and Refund Policy
At Swahaa Skincare, we want you to have a smooth and transparent shopping experience. Eligible products may be returned within 7 days of delivery, subject to the conditions mentioned below.
Eligibility for Return
A return request may be accepted if:
- The product is unopened and unused.
- The original product seal is intact and has not been opened or broken.
- The product is returned in its original packaging.
- The return request is submitted within 7 days from the date of delivery.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged in transit, physically defective, or different from the product ordered, please contact Swahaa Skincare within 7 days of delivery.
The request should include clear photographs of the product, packaging, and the damaged, defective, or incorrect item so that our team can review the claim.
Returns Will Not Be Accepted If:
- The product has been used.
- The product seal has been opened or broken.
- The original packaging is missing.
- The serial number, label, or product identification has been altered or tampered with.
- The return request is submitted more than 7 days after delivery.
Return Inspection and Approval
Once the returned product is received by Swahaa Skincare, our team will inspect the product and validate the return request.
If the return is approved, an eligible replacement or refund will be processed after deducting applicable shipping charges, where applicable.
If the returned product does not meet the eligibility conditions mentioned above, the return request may be declined and the product may be couriered back to the customer.
Contact Us
For return, replacement, or refund assistance, please contact our customer support team:
Email: sales@swahaaskincare.com
Phone: +91 98718 19977
Our team will assist you with the return process after reviewing your request.